Refund policy
We stand behind SilkMe 100%. If it doesn't work for you, we make it right — no hoops to jump through.
60-day money back guarantee
Try SilkMe for a full two months. If you're not happy with your results for any reason, contact us within 60 days of your purchase date and we'll refund you in full — no questions asked.
How to request a refund
Send a message to silkmehairbykarolina.com with your order number and a brief note about your experience. That's it — no need to write an essay.
Our team will reply to confirm your refund request and walk you through the next steps if anything is needed.
Once approved, your refund is processed within 3–5 business days. You'll receive a confirmation email once it's on the way.
Common questions
Do I need to return the product?
No. We don't require you to ship anything back. If you've used the product and it didn't deliver the results you hoped for, that's enough reason for us.
What if I've only used part of the bottle?
That's completely fine. Our guarantee is about results, not how much product is left. Partial use is expected — we want you to actually try it.
When does the 60 days start?
Your 60-day window begins on the date your order was placed, as shown in your confirmation email.
Can I exchange for a different product?
At the moment, SilkMe offers one hero product. If that changes in the future, we'll update this policy. For now, refunds are issued back to your original payment method.
What if my order arrived damaged or incorrect?
We're so sorry if that happened. Please email us with a photo of what you received and we'll send a replacement or full refund right away — no 60-day window required.
Our guarantee applies to first-time purchases of the SilkMe Scalp Growth Oil. Refunds are limited to one per customer. For any questions, Reach out to us at silkmehairbykarolina.com. We typically respond within one business day.
We want you to feel good about this purchase.
Real results take consistency — but if SilkMe isn't the right fit for you,
we'll make sure you're not out of pocket.