When will my order be shipped?

Orders are processed within 1–3 business days of purchase. Once your order is dispatched, you'll receive a shipping confirmation email with your tracking details.

How do I track my order?

As soon as your order ships, we'll send a tracking link to the email address you used at checkout. You can follow your package every step of the way.

Why does shipping take 6–12 days?

We ship from our fulfillment center and use reliable standard carriers to keep costs fair for our customers. While it's not overnight, every order is tracked and handled with care.

My tracking hasn't updated — is something wrong?

Tracking updates can sometimes take 24–72 hours to refresh, especially after the first scan. If your package hasn't moved in more than 5 business days, please reach out and we'll look into it.

What if my order is lost or never arrives?

If your order doesn't arrive within the estimated window, contact us at Hairbykarolinaboca@gmail.com. We'll investigate with the carrier and either reship your order or issue a full refund.